Privacy Policy

Welcome to EnzzUp. Protecting your personal data is our priority. This policy explains how we collect, use, and secure your information.

1. Data Collection

We collect the information needed to operate EnzzUp and EnzzUp Driver: account and profile data (name, email address, phone number, role and company), authentication and device information, reservation, trip, work-session and road-sheet data, uploaded documents or photos, payment and billing information, support messages, IP address, browser or device information, and usage logs.

2. Location Data and Driver Session Tracking

The EnzzUp Driver mobile app may access and collect approximate and precise location data after the driver grants permission, including latitude, longitude, accuracy, altitude, speed, heading, timestamps and related technical metadata. This app collects location data to enable work-session tracking, route reconstruction, odometer and distance calculation, dispatch and fleet supervision, trip validation and safety controls, even when the app is closed or not in use, but only while a driver work session is open. Tracking stops when the work session is closed, the driver signs out, or location permission is withdrawn. Location data is sent to EnzzUp servers and may be visible to the authorized taxi company administrators responsible for the driver. We do not sell location data and we do not use it for advertising.

3. Camera, Photos, Files and Documents

The EnzzUp Driver mobile app may request access to the camera, photo library and document picker when the driver chooses to take or upload a file. We collect only the photos, images or PDF documents selected or captured by the user, such as start or closing tickets, vehicle handover proof, vehicle inspection photos, receipts, incident attachments, profile photos and community message attachments. These files may be uploaded to EnzzUp servers, analyzed when a feature requires it, for example ticket OCR or vehicle inspection validation, and shared with authorized company administrators or service providers needed to store, process, secure or support those files. We do not access the camera, photo library or documents in the background and we do not sell these files or use them for advertising.

4. Use of Data

Your data is used to provide and secure our services, manage accounts and permissions, process payments and invoices, operate bookings, work sessions, route tracking and fleet-management features, provide support, comply with legal obligations, prevent fraud, troubleshoot technical issues, and improve the platform.

5. Data Sharing

We do not sell or rent personal data. Data may be shared only when necessary with authorized users of your company workspace, trusted service providers such as hosting, storage, payment, email, analytics, maps, support and security providers, or authorities when required by law. Service providers may process data only for the services they provide to EnzzUp.

6. Security

Your data is protected with encryption, backups, and access restricted to authorized personnel only. If biometric login is enabled, EnzzUp Driver uses the biometric authentication provided by your device to unlock the app; fingerprint or face biometric data remains on the device and is not collected, stored or transmitted by EnzzUp.

7. Your Rights

You can request access, correction, portability or deletion of your data, object to certain processing, and withdraw location permission at any time from your device settings or by contacting us. Some data may need to be retained when required for legal, accounting, security or contractual obligations.

8. Cookies

We use cookies to improve navigation, analyze traffic, and secure the platform. You can manage them in your browser settings.

9. Data Retention

We retain personal data only for as long as necessary to provide the services, maintain business records, resolve disputes, comply with legal and accounting obligations, and protect the platform. Location and work-session records are retained only as needed for fleet operations, route history, billing, dispute resolution and legal obligations, then deleted or anonymized according to our retention rules.

10. Changes

We reserve the right to update this policy. You will be informed of major changes.

11. Contact

For any questions regarding this policy, you can contact us at support@enzzup.com.